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Placement support
Have a question after a placement begins?
Tell AVC which part of your service you want to discuss. A general outline helps the team explain the next step and which contract terms may be relevant.
Questions that help you decide
- What is available now?
- Ask the team to review your question and explain follow-up options within your agreement.
- What are the costs and terms?
- Ask for a written breakdown of the full costs, inclusions, any government fees, recurring amounts, and relevant cancellation terms.
- What happens next?
- Confirm timing, the agreement needed, and which information the team needs. Share documents only through a channel the team identifies when required.
Discuss your existing service
Ask how to follow up on an existing request or speak directly with the team.
Explore the detailsPrepare for your first conversation
Use the preparation guide to organise household needs and the questions you want to ask.
Read the preparation guide